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At Melanin Merch Co., your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. We strive to provide high-quality products and a smooth shopping experience for every customer.

Custom Merchandise

Due to the personalized nature of custom-made items, all custom merchandise sales are final and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or incorrect due to our error.

Non-Custom Items

Eligible non-custom products may be returned or exchanged within 14 days of delivery if they are unused, unworn, and in their original condition and packaging.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery with your order number and photos of the issue. We will work quickly to resolve the matter and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error or a defective item.

Product Appearance Disclaimer

We make every effort to accurately display our products, colors, and designs. However, colors may vary slightly from digital mockups and website images due to differences in screen settings, device displays, lighting, and printing processes. Minor variations in color, placement, and appearance are considered normal and are not considered defects.

Custom Order Responsibility

Customers are responsible for carefully reviewing and approving all custom order details, including spelling, grammar, names, dates, sizing, colors, and design elements before submitting an order. Once production has begun, Melanin Merch Co. is not responsible for errors provided or approved by the customer and cannot offer refunds, returns, or exchanges for these issues.

Contact Us

We are committed to ensuring you feel confident and secure when shopping with us. If you have any questions about a return or exchange, please contact our customer support team, and we'll be happy to assist you.

Thank you for supporting Melanin Merch Co. We appreciate your business and look forward to creating products you'll love!